Sold Out! Pre-order now for March 2021!!

FAQs


In every Lost Llama box, you will receive:

šŸŽ 4 to 6 iconic local goodies handpicked by the local guide that showcases an authentic perspective of the featured city

šŸ‘©ā€šŸ’» An exclusive virtual tour video by the local guide with stories about their city, insider tips for ideas off-the-beaten-path and intro of the local goodies
To wherever you are! šŸŒ We ship worldwide from London.

Shipping costs will be calculated at checkout.
We aim to dispatch in 1-2 days. Then expected shipping to UK in 1-3 days, to Europe in 5 days and to rest of the world in 7 days.

We'll notify you by email once your box is on its way šŸšš

If you have an urgent order, just email hello@lostllama.com and we can help you expedite it!
To create the most authentic experience, Lost Llama partners with local tour guides to decide what goodies should go into your box and tell the best stories of their cities šŸ’ƒšŸ•ŗ

This way, every purchase directly supports local small businesses in these unprecedented times.
That's so nice of you! šŸ„° They will be absolutely thrilled!

Our boxes make perfect gifts for travel lovers. Whether it's to cheer up a friend who had her holidays cancelled or to relive that memorable place with a partner.

Just include a personal gift message at checkout and we will take care of the rest šŸŽ
If you experience any problems, we're here to help! šŸ“„ email: support@lostllama.com.

If you are not 100% satisfied with your order, you can return products to Lost Llama for a full refund within 30 days of the delivery date.
We have a few amazing places in the pipeline, and we're always open for your suggestions! Send us your ideas on hello@lostllama.com šŸ’”
No worries, just email hello@lostllama.com and we are happy to help šŸ“„